Titan DMS has launched its Service AI Booking Agent following a successful month-long trial at Windsor Auto Group that generated nearly 100 service bookings and achieved customer satisfaction ratings exceeding 4 out of 5 stars.
The conversational AI platform integrates directly with Titan DMS to manage the complete service booking process through natural customer conversations. During the trial period, the system created bookings directly into the dealership’s dealer management system while handling a wide range of customer interactions.
“Super smart customer conversations and nearly 100 bookings straight into our DMS in just one month of testing. This is AI genuinely delivering returns,” said Rob Pappalardo, Aftersales Manager at Windsor Auto Group.
Unlike standalone AI tools, the Service AI Booking Agent utilises customer and vehicle information, operation codes, workshop availability and dealership scheduling rules from within the DMS. The platform also integrates with Xtime and Motorweb systems and supports multi-brand dealership environments.
The trial confirmed the AI agent’s ability to handle diverse public interactions, completing conversations and creating action-ready bookings while interpreting various customer prompts and questions. The system operates 24/7, enabling dealerships to capture service enquiries outside traditional business hours.
“Our goal was to create an AI solution that works within real dealership operations, offering a full booking facility to customers while reducing administration for service departments,” said Bala Kothandaraman, Product Manager – AI at Titan DMS.
“By integrating directly with Titan DMS, the AI Agent can manage the entire booking journey while working with the same operational data and processes dealership teams use every day.”
The Service AI Booking Agent helps dealerships reduce administrative workload for service teams while providing customers with convenient booking access. The system is designed to capture more service enquiries and improve operational efficiency for Australian dealership service departments.
Following the successful dealer trial, the Service AI Booking Agent is now available to all Titan DMS customers. Established in 2005, Titan DMS operates as a global leader in cloud-based dealer management systems, serving automotive dealers and manufacturers in more than 30 countries.
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