Lexus’ dealers have been crowned the best in the UK by Auto Express readers in its 2014 Driver Power survey, for the second year running.
This year the magazine’s research gathered the opinions of more than 50000 of its readers and visitors to its website, autoexpress.co.uk .
“Year after year Lexus sets the benchmark for other brands to follow with its fantastic dealer network. Auto Express readers know great customer service when they see it, and that is exactly what Lexus dealers deliver,” says Auto Express deputy editor Graham Hope.
“They continue to set the standard in this most important area of the car industry.”
The brand improved on its 2013 result, being placed first in six of the survey’s seven categories.
Those categories are: helpfullness and attitude, standard of workmanship, cleanliness and atmosphere, technical knowledge, keeping you informed on progress and cost of work, value for money and overall score.
Lexus slipped to fifth on ‘value for money’, behind Dacia, MG, Skoda and Kia.
The top 10 are:
- Lexus
- Honda
- Porsche
- Subaru
- Skoda
- Toyota
- MG
- Jaguar
- Peugeot
- Kia
The bottom 10 are:
- Citroen
- Fiat
- Nissan
- Audi
- Ford
- Land Rover
- Chrysler/Jeep
- Chevrolet
- Volkswagen
- Seat
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