Subaru will introduce a capped price servicing program across its entire new car range from July 1. The program will apply to vehicles throughout their lifetime, not just the three-year warranty period.
The lifetime commitment means customers will now be able to identify the maximum amount that they will pay for their next scheduled service.
In good news for existing Subaru owners, the program will also be retrospective, covering Subaru vehicles back to model year 2006.
David Rowley, national corporate affairs manager, Subaru Australia told Autotalk that there are key advantages for car Subaru dealers who offer the new capped price lifetime service.
“Our customer research indicates the pricing transparency and visibility of what is and isn’t included in the program will help bring even more peace-of-mind to customers, including those that may have left the network for whatever reason. So there is the opportunity to win back some business too, not least among customers with cars that may be up to four years out of warranty.”
According to Rowley the key differentiator in the new service is the inclusion of cars as far back as Model Year 2006. “Meaning vehicles that have potentially been out of warranty for longer than they were in (3-4 years). This is an indication of the longevity and durability of Subaru’s and the confidence that customers can have in them over many years,” says Rowley.
The capped prices will include all items required as part of the standard scheduled service, as set out in the maintenance schedule of Subaru’s warranty and service handbooks. These include labour, genuine parts, factory specified oils and fluids, and even the environmental levy and supplies charge, which includes items such as oil and waste recycling.
Subaru Australia managing director Nick Senior says: “Basically, capped price servicing sets the maximum price participating Subaru retailers will charge for each standard scheduled service, on applicable Subaru vehicles.”
“While the capped prices are subject to change, customers have the peace-of-mind of knowing that if they bring their vehicle to a participating authorised Subaru service centre, they will not be charged more than the current published capped price for the specific service interval,” says Senior.
Within the first month of ownership, customers can also access a free one-month ‘Health Check and Chat’. It allows Subaru’s factory-trained technicians to provide quick vehicle checks and for a service adviser to answer questions.
“Many other car companies exclude some of these items from their capped price for the standard scheduled service. So when considering these programs, be sure that you are comparing ‘apples with apples’,” says Senior.
Examples of Subaru capped price service include:
The recommended scheduled service interval for Subaru Tribeca models is every 6 months or 12,500 kilometres, whichever occurs first. Subaru 6 cylinder models require and interim service at 3 months or 5,000 kilometres, whichever occurs first.
Capped price servicing for a 2013 Subaru Tribeca model (A service) starts off at $324.43, while the 75,000 km (F service) costs $358.81. For the 2014 Subaru Impreza model, the cost of an A service is $299.96, while the F service costs $390.84.
The recommended scheduled service interval for Subaru WRX & WRX STI models starts at $307.41 for an A service, while an F service will set you back $388.62 for the WRX manual and the WRX CVT models, while the WRX STI Manual will cost you $391.01.
Terms and conditions are available online, or via Subaru’s customer relations department and service centres.
Join the conversation