Pentana Solutions’ investment in research and development has resulted in the release of its eraPower app, Service Concierge.
The app integrates with its eraPower DMS.
Service Concierge is designed to improve customer engagement by providing speed, accuracy and consistency across dealer service departments.
CD Motor Group dealer principal, Cameron Doidge says the customer experience has significantly improved since his business started using the app, with customers greeted and their services explained at the service driveway.
“Service advisors at ground level were impressed with how easily customers, vehicles and appointments data were accessible via their tablet and the speed in which the app changed between screens, resulting in minimal wait time for customers.”
Other eraPower apps that will be released later this year include Loan Car and Test Drive.
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