Mercedes-Benz Australia Pacific Pty Ltd has issued a recall notice for 688 S- and C-Class MY21 vehicles.
But the vehicles will not be required to visit a workshop as Mercedes-Benz says it is a defective software issue that can be fixed by an over-the-air update at no cost to the owner.
The distributor says due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically says Mercedes-Benz Australia Pacific.
As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
Further information is available from 1300 300 896 or email customerassistancecentre@daimler.com.
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