The Insurance Council of Australia (ICA) will host a ‘town hall’ information evening on Wednesday November 16 at the 4 R’s (Rochester Lawn Tennis Club) in Victoria from 5pm to 8pm for insurance customers impacted by recent severe weather and floods in Rochester and surrounding areas.
More than 11,300 claims have been lodged across Victoria, with at least 9300 property claims and 1590 motor vehicle claims.
“The ICA and insurers understand the recent trauma the community has experienced with the flood and encourages Rochester policyholders impacted by the devastating event to come to this ICA hosted event to hear invaluable information that will help people with their claims and the insurance process,” says ICA chief executive Andrew Hall.
“We understand it is difficult for some to attend, and so the ICA has produced an online Virtual townhall which provides general advice and helpful tips to navigate the clean-up, recovery and claims process.”
The information session will provide policyholders with general information on the claims process, complaints avenues and offer useful insurance-related information to assist with insurance claims and the recovery process.
Representatives from the ICA, Australian Financial Complaints Authority (AFCA), Arc Justice and insurers will be available to answer policyholder questions.
The session will cover an overview of the floods, claims process and next steps, support available, insurance terminology, frequently asked questions, and a question and answer (Q&A) time.
Registration is essential.
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