The Australian Automobile Association (AAA) is disappointed consumer concerns have been overlooked in a new report examining access to vehicle repair information.
“This is a weak report which recommends a weak response – the interests of consumers need to be recognised in this debate,” says Andrew McKellar, AAA executive director.
A new report from the Commonwealth Consumer Affairs Advisory Council (CCAAC) – ‘sharing of repair information in the automotive industry’, has recommended the automotive industry develop a new voluntary measure to improve access to vehicle service and repair information.
“This report has taken a year to put together so we would have expected a more detailed and comprehensive approach to this issue,” says McKellar.
“Motorists deserve a level playing field when they have their car repaired and experience has shown that industry-led resolutions are not an efficient or effective means of addressing motorists concerns.
“In the time it has taken to complete this report the issue has evolved considerably with the increasing uptake of the ‘connected car’ and telematics technologies.
“The government needs to acknowledge that motorists own and control the information and data relating to their vehicle, not the manufacturer.”
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