Komatsu has launched a new extended care product that will give Komatsu customers the chance to enjoy the same level of service and support offered under the company’s existing Komplimentary Maintenance program for a discounted rate.
Komplimentary Maintenance is currently offered as a standard inclusion on the entire range of new construction and selected utility models. It offers preventative maintenance servicing for the first three years or 2000 hours, whichever occurs first.
The maintenance program protects a business’ investment in essential equipment, ensuring customers can rely on their Komatsu machinery to meet expectations and perform consistently.
Komatsu has also launched Extended Care for customers approaching the end of their Komplimentary Maintenance period.
Extended care offers Komatsu customers the opportunity to extend their factory scheduled servicing for an additional one year or 2000 hours, whichever comes first, or for an additional two years or 4000 hours, whichever comes first.
Komatsu Australia national business manager – construction and utility contracts, Aaron Kumar, says that Extended Care is a product designed to offer Komatsu customers enduring benefits while catering to customer needs for ongoing quality maintenance.
“Companies that own their own construction and utility equipment depend on it,” he says.
“Equipment like excavators, wheel loaders and graders get worked hard, often in difficult conditions, making the maintenance of machinery a non-negotiable.”
Adam Riley is the owner of KB Contractors. KB is a plant hire and civil contracting and construction firm operating a number of Komatsu machines, maintained under Komplimentary Maintenance.
“KB’s growth really stemmed from buying our first new Komatsu machine and knowing that we were going to have a good run with it; that we weren’t going to be looking at the costly repair bills we had with previous brands,” Riley says.
“You know where you stand from the start in terms of your total ownership costs, and you know that everything is getting done as it should be. It has really helped us grow our business with confidence.”
Through the duration of the Extended Care agreement, customers will also receive a 10% discount on all Komatsu genuine parts and labour.
Join the conversation