Isuzu Australia Limited (IAL) is conducting a national training programme for its dealership network following the launch of its MY25 model range at the Brisbane Truck Show.
Led by National Sales Training Manager Tim Richardson, the programme is designed to ensure dealership staff across sales, parts, service and support teams are well-versed in the technical and operational features of the new trucks.
Training includes both in-dealership sessions and practical driving components held at sites including the former General Motors Proving Ground at Lang Lang, southeast of Melbourne.
The MY25 range is Isuzu’s first full model change since 2008 and features new platform architecture, driveline and powertrain systems, as well as advanced safety technologies. The training initiative aims to equip representatives at more than 70 dealer locations with a consistent understanding of the changes and how they apply to different operational requirements.
Richardson said the updated trucks come with a range of considerations beyond core specifications.
“Customers want to know if the truck will do the job, but they also ask about safety, servicing, and long-term cost considerations. This training programme addresses those areas,” he said.
The initiative includes both general product knowledge and role-specific training to support all aspects of the dealership’s interaction with customers. A key part of the training involves practical sessions where staff can interact directly with the vehicles and observe key systems in operation.
The training programme also includes a fleet-specific component, led by newly appointed Fleet Training Manager Patrick Ryan. His role involves working with fleet operators to support understanding of the new model range and help operators make effective use of the vehicles.
“Patrick has industry experience across a variety of operational contexts, which is valuable when working with fleet drivers from different backgrounds,” Richardson said.
In addition to in-person events, Isuzu’s training framework includes online modules for updates and refresher training, and the company continues to use dedicated zone managers to support its dealer network.
Richardson said the training programme is designed to ensure dealers can provide accurate information and practical insights to their customers across Australia.
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