More than 70 dealership professionals have graduated from the Isuzu Dealership Management Program (IDMP), which was set up 12 years ago by Isuzu Australia Limited (IAL).
The IDMP equips dealership leaders with the advanced skills needed to drive performance across the Isuzu dealer network.
IAL has delivered the IDMP to current and emerging dealer principals, general managers, and senior managers within the dealer network, as well as participants from IAL’s head office.
It is part of a broader suite of learning opportunities that includes the Isuzu Dealer Executive Program (IDEP), the Isuzu Departmental Leadership Program (IDLP), and other development initiatives.
“The program provides a deep dive into the Australian trucking industry, along with insight into sales and management practices across the dealership business, resulting in a university-recognised postgraduate-level qualification,” IAL network development head Nathan Ton says.
“We believe it’s a fantastic opportunity to learn from a wealth of industry experts with practical hands-on experience, alongside the modules and coursework.
“It is a significant commitment for our dealer management staff who participate, but we also know it pays off for the hardworking individuals who give it their all,” he says.
The right mix
Experienced educators lead the program with academic and automotive industry backgrounds, ensuring participants gain practical insights grounded in real-world dealership operations.
Participants also benefit from keynote presentations, educational dealership site visits, and workplace-based assessments.
Happy graduates
In April 2025, a new group of Isuzu dealers completed the program and received their IDMP certification.
Blacklocks Isuzu Wodonga financial controller Jorden Gordon was among the recent graduates.
“Learning alongside dealers from across the country was a terrific experience, the IDMP provided a wide range of perspectives and the opportunity to share our experiences and network with each other,” Gordon says.
“It has given me renewed confidence to work closely with my peers at Blacklocks Isuzu with a greater understanding of how, as a team, we can look at ways of providing further customer benefits.
“Isuzu has done a great job in putting this program together, and I recommend it to others in senior roles at their dealership.
“The investment in the dealer network with programs such as this helps develop critical thinking skills and tools that are not only beneficial for me in my role, but also the entire dealership team and, most importantly, our customers,” she says.
Investing in people
IAL continues implementing strategic initiatives that equip its national dealer network with the knowledge, capabilities, and industry insight required to support Australian businesses operating Isuzu trucks.
“One of the pleasing aspects of the IDMP is the enthusiasm and commitment that our dealers have shown towards the program, it really shows that they are finding value in the experience,” Ton says.
“We also know that the effects of providing additional education opportunities like this are cumulative, as participants take the experience back to their dealerships and impart that knowledge to their staff.
“And importantly, these benefits all flow through to Isuzu Trucks customers, ensuring that they continue to be on the receiving end of the best business practices in the industry,” he says.
Join the conversation