Hyundai Motor Company Australia has launched a new lifetime ‘capped price servicing’ (CPS) program.
The program caps the prices of all scheduled services for the entire life of every Hyundai vehicle in Australia.
Effective from September 1, Hyundai’s lifetime CPS scheme will apply to all Hyundais sold in Australia since the brand launched in 1986. All vehicles – cars, SUVs and light commercials – now become eligible.
Hyundai’s ‘roadside assist’ service has also been extended from seven to ten years as part of lifetime CPS.
Hyundai has already been giving customers a five-year new vehicle warranty as part of iCare.
“Pricing transparency for all scheduled services is something our customers say they want,” says Hyundai Motor Company Australia chief operating officer, John Elsworth.
“Ultimately, servicing any car is an inconvenience – there’s no getting away from that. But with capped service prices for life, which are transparent and easy to see, and a new online service booking system, we hope to reduce that inconvenience as much as possible.”
Any vehicle that was previously part of Hyundai’s three-year CPS arrangement will remain with that program, at no cost penalty to the customer. Once their three years are over they will be able to take advantage of the lifetime capped price program.
No matter what the age of the vehicle, or the kilometers it has covered, it will be a matter for customers to look up the maximum price they will pay for a scheduled service at a participating dealer. That published maximum price will be the same across the country.
Online booking
The Hyundai lifetime CPS is integrated with a new online booking system which will be rolled out across Hyundai dealers in the coming months.
Using a dealer-specific website, customers will be able to choose a service time to best suit their own diaries, book a replacement car and even choose their preferred service advisor.
“We want to make Hyundai and Hyundai dealerships as easy as possible to do business with, and make vehicle servicing a straightforward and simple process,” Elsworth adds.
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