For the first time, Hino dealerships will vie for a Customer Satisfaction Award at the Hino Dealer of the Year awards in Sydney on April 22.
“At Hino, we’re driven to do more for our customers, and this prestigious new customer award is the perfect example,” Hino Motor Sales Australia brand and franchise development general manager Bill Gillespie says.
“Hino is leading the way with new initiatives for our customers and part of that focus is to reflect the ‘voice of the customer’ with a Customer Satisfaction award at the dealership level,” he says.
“It rewards dealers for providing outstanding customer experience outcomes during the sales process.”
Gillespie cites the Hino Advantage suite of business-building tools such as HinoTraq Telematics, in-house customer care centre and fixed-price servicing as recent examples of the truck manufacturer’s increasing commitment to customers.
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