In response to the COVID-19 emergency, Australian Ford dealers are now offering customers a complimentary vehicle pick up and drop off solution when their car needs servicing or warranty repair.
“The Ford Pick Up and Drop Off Service provides our service customers the reassurance they can get necessary vehicle work completed without leaving home, and the peace of mind that their vehicle is disinfected afterwards,” says Ford Australia and New Zealand president and chief executive officer Kay Hart.
“We’re working with our dealers to find ways to ensure customers can continue to enjoy uninterrupted and safe services during this time.”
Removing the need for customers to physically bring their vehicles in for scheduled maintenance, the complimentary Ford Pick Up and Drop Off Service will be initially available at participating dealers until 30 June 2020, and incorporates three main elements:
- Pick up and drop off of a customer vehicle when they book in a service or warranty repair
- Disinfection of key touchpoints of the customer’s vehicle
- Wide availability of cashless payment options i.e. mobile payments.
“We’re pleased to be able to offer extra convenience and peace of mind to customers during this difficult time,” says Ford Australia National Dealer Council chairman John Cooper.
“These new services build on the strict hygiene and sanitation processes we’ve built in across the network,” he says.
The disinfection process involves thoroughly sanitising the interior and exterior surfaces of the vehicle, in particular major touch points including:
- All exterior and interior door handles
- Steering wheel (including buttons)
- Centre console
- Gear Shifter/Selector (dial or handle)
- Park brake handle
- Radio/HVAC areas
- Touchscreen
- Start/Stop button
- Driver’s door armrest and centre console
- Window/seat/mirror controls
- Rear view mirror
- Seatbelt buckle and anchor
- Rear boot lid tailgate button/handle
- Bonnet and latch
- Fuel door
- Key fob
Local Ford dealers disinfection process includes an alcohol-based cleaner that is an anti-bacterial, anti-fungal and anti-viral agent, which quickly and thoroughly sanitises hard surfaces without damaging plastics, elastomers and rubbers.
These measures are designed to help ensure that participating Ford Dealership staff and customers are protected, as well as customers’ vehicle paint and interior trims.
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