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Dealer action forces Mercedes-Benz to reveal its hand

Robert Barry · 0 comments
Die „Digitale Unterschrift“ ermöglicht unseren Kunden den Kauf eines Neuwagens ganz bequem mit nur einer einzigen elektronischen Unterschrift. The "Digital Signature" enables our customers to purchase a new vehicle very conveniently with just a single electronic signature.

Mercedes-Benz has been forced to file an early defence in the $650 million legal action brought against it by Australian dealers.

In November, the Federal Court overruled attempts by Mercedes-Benz to delay the court action, forcing the brand to file its defence in December.  

The Federal Court has implemented an accelerated timeline for the litigation which will see both parties appear as early as January 2021, with a trial scheduled for August 2021.

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“Finally, Mercedes-Benz Germany has shown its cards.  Unfortunately, they are trotting out the same tired arguments for which, regrettably there is not a shred of evidence in support,” Australian Automotive Dealers Association (AADA) chief executive James Voortman says.  

“Mercedes-Benz continues to repeat the mantra that it has consulted widely with local dealers. This is a complete furphy: from the very first discussions with dealers about this proposed revolution to the industry their trenchant opposition has been clear.

“The complete lack of consideration of our concerns has forced Australian dealers to resort to this litigation as a last resort.  The fact that 80 per cent of dealers are participating in this action should be evidence enough that the purported consultation has been woefully inadequate.

“In November we wrote again to Mercedes-Benz Head Office requesting meetings to discuss our serious concerns at the lack of preparedness for the introduction of the Agency model next month.  Despite promising to respond, the ‘in box’ is still empty.

“The evidence in other markets and consumer research paint a stark contrast to the rosy picture Mercedes-Benz would have us believe.  Implementation of the Agency model in other countries has been shambolic with dealers reporting massive system failures, a complete lack of training and zero visibility into stock outlook.  

“Unfortunately, history looks like repeating itself here in Australia where the rush headlong to implement a model the industry just doesn’t want has all the hallmarks of the same botched implementation.

“We accept that Mercedes-Benz is perfectly entitled to change its business model, however we do not accept the appropriation of hundreds of millions of dollars in value built up by the local industry over many years without the payment of compensation.

“While Mercedes-Benz would have us believe consumers are crying out for the Agency model the experience elsewhere and consumer research completely debunks this proposition.

“The example of Honda in Australia after implementing the Agency model provides a stark lesson: Honda is the only top 20 car brand in Australia to experience three consecutive months of sales decline while all other premium brands have experienced increased sales.

“While it is currently illegal for Australian dealers to fix prices, Mercedes-Benz in Stuttgart is arguing for a regime where they will be able to do precisely that.  They would have us believe that reducing competition will deliver better outcomes for Australian consumers,” he says.

Robert Barry

Robert Barry has been reporting on the Australasian automotive and transport sector since June 2003. A member of the New Zealand Motoring Writers Guild since 2005, Robert has also previously held the positions of secretary, vice-president and president. His work has appeared in newspapers, magazines, and on the web. He holds a Class 2 and a Class 4 heavy transport licence and knows his way around a manual transmission.

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