The president and chief executive officer of Ford Australia and New Zealand Kay Hart says the health and safety of employees, dealers, customers, and partners are the company’s highest priority in these extraordinary times.
Hart says dealerships, service centres, parts warehouses remain open, as does the 24/7 customer relationship centre on 13 FORD. She says Ford is committed to keep customers updated along the way.
“Our dealers are taking additional steps to ensure their dealerships, at every interface from sales to service, are clean and hygienic places for both our customers and teams – and working with customers to make alternative arrangements where possible, like offering pick-up and delivery when they need their car serviced,” says Hart.
“Our partner myFord FINANCE is proactively reaching out to retail customers about ways they can support them. We’re also working closely with our dealer partners through this challenging time.
“We have dedicated teams closely monitoring the coronavirus situation, including the latest directives and guidance from Australian and regional authorities, and across our global supply chain.
We will continue to work closely with our dealers across Australia as we navigate our way through these challenging times together and we’re also exploring ways to work with our dealers to serve the community together,” she says.
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