CarExpert launches Australia’s first large-scale car buying service

CarExpert has launched Australia’s first large-scale new vehicle buying service, combining trusted reviews, human expertise, and technology to simplify the car purchasing process for Australian consumers.

The new service, called CarExpert Exchange, connects car buyers with a national dealer network through a single platform that handles everything from initial quotes to final delivery.

CarExpert chief executive Damon Rielly says the launch addresses outdated car buying processes that haven’t kept pace with consumer expectations.

“Car buying in Australia hasn’t changed meaningfully in decades, yet consumer expectations have,” Rielly says.

“By bringing trusted content, human expertise and technology together, we’ve created a better way to buy a car that delivers real value for buyers, and a transparent, high-quality sales channel for dealers.”

The platform assigns customers a dedicated New Car Specialist who manages the entire process, from sourcing vehicles and negotiating deals to arranging finance, insurance, and delivery coordination.

How the service works

CarExpert Exchange operates through a dashboard that simplifies quoting, trade-in valuations, invoicing and communication between buyers and dealers.

The service leverages CarExpert’s position as what the company describes as Australia’s most trusted destination for new-car research, building on the site’s existing reviews and comparison content.

Customers can browse independent reviews and videos before being matched with specialists who provide personalised guidance based on specific requirements.

The service then sources validated quotes from dealers nationwide, with CarExpert claiming buyers can often save thousands of dollars compared to traditional dealership visits.

CarExpert director of marketing Jo-Anne Hendricks says the service aims to reduce the stress typically associated with car purchases.

“Buying a car should be exciting, not exhausting,” Hendricks says.

“With our new service, Australians get to enjoy choosing their next car while we handle the heavy lifting behind the scenes. It’s about giving people confidence, saving them time, and making the whole experience feel easy.”

Market complexity drives demand

The launch comes as Australian car buyers face an increasingly complex market, with hundreds of makes and models available and new brands entering regularly.

The rise of electrified options, from hybrids to full battery electric vehicles, has added another layer of complexity to purchase decisions.

CarExpert says car review websites remain the most used and trusted source during the consideration phase, positioning the company to bridge the gap between research and purchase.

For dealers and manufacturers, CarExpert Exchange represents a performance-based sales channel built on verified leads from active car buyers.

The service is now live across Australia, with CarExpert promising to manage the complete process from research through to delivery with a full tank of fuel included.