Canstar Blue has awarded Shell Card a five-star customer satisfaction rating.
Shell Card takes the ‘most satisfied customers’ award in the ‘small business fuel cards 2018’ category of consumer advocate Canstar Blue’s research comparison.
It’s the third Australian Fuel Card Comparison study conducted by Canstar, which measures overall satisfaction, number of petrol stations (over 950 Shell outlets), fees and charges, fuel discounts, customer service, invoicing and account management to offer a rating out of five stars.
According to Viva Energy Australia, the exclusive licensee for Shell, Canstar Research vetted over 800 small business owners on their experience with fuel cards for business use in the last year.
Viva Energy cards and transport manager Kersten Ross says the company which launched in 2014, is “unwaveringly focused on the customer”.
“We are constantly striving to bring our customers the best fuel card products and services, so this award is a tremendous endorsement by our customers of the commitment and passion of everyone involved in delivering this outcome,” he says.
Other sections of the automotive industry rated for overall satisfaction by Canstar Blue include Michelin for top tyre brand and Bob Jane T-Marts for tyre retailer, Holden and Mazda respectively for top SUV brand, Suzuki for top small car brand, and Thrifty for hire car companies.
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