The Isuzu Dealer of the Year award has been taken out by Ballarat Isuzu at the company’s national dealer meeting.
Isuzu Truck dealers converged on Sydney to hear about IAL’s vision for 2017, and to find out which dealership would walk away with the top prize.
The 2017 National Dealer of the Year award was presented to Ballarat Isuzu’s dealer principal Ian Deacon.
Deacon says there is no secret to Ballarat Isuzu’s success, “just a lot of hard work.”
“It’s just making sure that if something needs to be done, then it’s done, and done in a timely manner,” Deacon says.
“We’re all focussed on the one thing, which is making sure our customers are happy. There’s nothing big or overly exciting that is involved in that, it’s just making sure every little touchpoint the customer has is covered well,” he adds.
The Ballarat Isuzu team beat out tough competition from Gold Coast Isuzu and reigning back-to-back winner, Townsville’s Tony Ireland Isuzu.
IAL business planning manager and company secretary, Paul Evans, says he award served to underscore the many hours put in by dealerships.
The evaluation criteria includes areas such as presentation standards, customer care, training attendance, inventory management and activity-based KPI measurements.
“To win this award, the team must excel in every area, no matter their size or sales volume, and Ian and his team are great exponents of these values,” Evans says.
Other award recipients on the night included, Webster Trucks in Tasmania who took out the Best Sales Dealer, Suttons Motors Arncliffe for Best Service Dealer and Peel Valley Isuzu in Tamworth claimed the title of Best Parts Dealer.
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